Appointments

Reception team also serves as care navigators, helping you access the most appropriate healthcare professional based on your needs. This ensures you receive the right care as quickly and efficiently as possible.

Depending on your condition, we may offer appointments with:

GPs or GP Registrars
Specialist Nurses (e.g. for diabetes, asthma, and other long-term conditions)
Health Care Assistants
First Contact Practitioners (for musculoskeletal concerns)
Mental Health Practitioners
Clinical Pharmacists (for medication-related queries)
Local Community Pharmacists – now offering appointments directly via the Pharmacy First scheme
Advanced Nurse Practitioners (ANPs) and Advanced Clinical Practitioners (ACPs) in our Acute Hub / First Presentation Hub

Call us on 01522 699999 and we’ll help arrange the most suitable option for your care.

Click here to see what clinics we offer

Send Us a Query Online

You can also send us routine medical, medication, or administrative queries online.

Click here to submit your enquiry. We aim to respond within 48 hours.

We are excited to announce the launch of the Apex Acute Hub, a new service designed to provide same-day care for urgent health concerns. It is staffed by experienced healthcare professionals who are equipped to manage a wide range of acute medical concerns. This innovative hub is available to all patients registered with practices in the Apex Primary Care Network (PCN), including:

Birchwood Medical Practice
Boultham Park Medical Practice
Richmond Medical Centre
Woodland Medical Practice

This service helps reduce pressure on routine GP appointments, ensuring patients with urgent needs receive prompt, high-quality care.

If you are unable to attend a booked appointment, please cancel it as soon as possible so we can offer the slot to another patient. You can do this by responding to your original booking text message or phoning our reception team, call: 01522 699999

We are committed to ensuring all patients feel comfortable and supported during their appointments. If you would like a chaperone present, please let us know.

Chaperones are usually provided by a member of our female nursing team or another trained staff member. If you would prefer a male chaperone, please request this in advance of your appointment, as availability may be limited.

We are pleased to offer our patients access to routine appointments during evenings and on Saturdays through the Enhanced Access service, provided by Apex Primary Care Network.

These appointments are pre-booked and may take place at:

Birchwood Medical Practice
Woodland Medical Practice
Boultham Park Medical Surgery
Richmond Medical Practice

Enhanced Access Appointment Times at Birchwood:

Wednesdays: 07:00 – 08:00
Thursdays: 18:30 – 20:00
Fridays (monthly): 18:30 – 20:00
Saturdays (monthly): 09:00 – 17:00

To book an appointment or find out more, speak to our reception team or call us on 01522 699999

Home visits are available for patients who are housebound or too unwell to attend the practice in person.

Please request a visit in the morning, unless it is urgent.
Most home visits are pre-arranged and expected by the patient.
If you would like to verify the identity of a visiting healthcare professional, please call us on 01522 699999

Home visits may be carried out by:

GP Partner
GP Registrar
Practice Nurse
Healthcare Assistant
Clinical Pharmacist (on behalf of a GP)

In some cases, you may also be visited by a community nurse, if appropriate.

If you need an interpreter to assist you during your appointment with the doctor, please inform our reception team in advance. We will be happy to arrange this for you to ensure clear and effective communication.

If you miss an appointment without informing us, you may receive a text message reminder. Repeated missed appointments may prompt us to contact you by letter to explore how we can support you and help avoid further missed visits.

We are committed to helping you manage your health more easily and conveniently. One of the best ways to do this is by using the NHS App—a secure, easy-to-use tool that puts your healthcare at your fingertips.

Booking an appointment has never been easier. With the NHS App, you can:

Book appointments online 24/7—no need to call during opening hours
Choose from available slots that suit your schedule
Cancel or reschedule appointments instantly
Receive reminders to help you stay on track

This helps reduce missed appointments and ensures you get the care you need, when you need it.

Watch the video below for guidance on how to use the NHS app to manage your appointments

We use text messaging to help you manage your care more easily. If you’ve shared your mobile number with us and given consent for us to contact you via this method, you may receive text messages for: