Handling all incoming correspondence, our administration team work hard to attach all patient documentation to the medical records in an accurate and timely manner, and record any relevant data. Our admin team manage requests for access to medical records including legal reports, private medicals, and assist clinicians with the admin side of chronic diseases and screening services. Also, responsible for handling paper records and working towards a future with solely digital medical records.
Our admin team consists of Leigh, Melissa, Lynn, Louise, Fiona, Helen and Abbie.
We work alongside a diverse and skilled team who are committed to supporting your health and wellbeing. In addition to our core practice staff, we are part of a wider network of professionals through Apex Primary Care Network (PCN), which includes:
- Clinical Pharmacists who help manage medications and provide expert advice
- Pharmacy Technicians – assisting with medication reviews, repeat prescriptions, and improving medicines safety
- Social Prescribers who connect patients with community services and support
- Musculoskeletal Practitioners – assessing and managing joint, muscle, and bone conditions
- Mental Health Practitioners – offering support and guidance for emotional and psychological wellbeing
- and many more!
Dr Susie Gough
MB BS (1987 London) DRCOG DCH FPCert MRCGP MSc
Dr Catherine Armstrong
MB BS (1994 London) DCH MRCGP GP Specialist in Dermatology
Dr (Richard) Nicholas Smith
MB ChB (1988 Leeds) BSc Hons DRCOG FPCert MRCGP MSc.
Dr Richard Williams
MB ChB (1993 Sheffield) MRCGP
Dr Hassan Rameez
MB ChB (2014 Leicester) MRCGP (2019)
Dr Katherine Duffield
MB BS (2013 London)
Dr Amanda Humphreys
MBBS (2013 Hull York Medical School) MRCGP (2021) BSc in Primary Health care (Leeds University)
We are a Training Practice, meaning we always have several GP Trainee’s working closely with our Doctors. A GP Trainee is a qualified Doctor who will become a GP through a period of training in hospital and in General Practice. GP Trainee’s can spend between 6 months to a year with our Practice depending on where they are in their training, before they move onto their next placement and we introduce a new group of GP Trainee’s.
Hayley Marklew
HCA
Jacob Human
HCA
Our Infection Prevention and Control (IPC) Team plays a vital role in maintaining a safe and hygienic environment for both patients and staff. The team is responsible for implementing and monitoring effective infection control measures in line with national guidelines and best practices.
Key Responsibilities:
- Developing and updating infection control policies and procedures.
- Conducting regular audits and risk assessments to identify and mitigate infection risks.
- Providing training and support to all staff on infection prevention protocols.
- Ensuring compliance with hand hygiene, PPE usage, and environmental cleaning standards.
- Investigating and managing infection incidents or outbreaks within the practice.
- Liaising with local health protection teams and other relevant bodies.
Our Approach: The IPC Team works collaboratively across all departments to promote a culture of safety and vigilance. Through education, proactive monitoring, and continuous improvement, we aim to reduce the risk of healthcare-associated infections and ensure the highest standards of care for our patients.
Dr Hassan Rameez
Lead IP&C GP
Nurse Heather Lilley
Lead IP&C Nurse
Nurse Hayley Graham
IP&C Deputy Nurse
We are proud to work with Lincoln Medical School to offer placements for medical students. You may be offered an appointment with a student, but please be assured that a GP will be involved during your appointment and will be making the final clinical decisions.
We also support nursing students, who are always supervised by a qualified Registered Nurse during their placements.
Heather Lilley
Lead RGN and Prescribing Nurse
Kathryn Reynard-Smith
RGN
Hayley Graham
RGN
Kirsty Sanderson
RGN
Abbie Willows
RGN
Laura Duckering
RGN
Karan Logan
Student Nurse Associate
Karrie Rodgers
Practice Manager
Karrie provides leadership and management to the whole Practice, including planning changes for the future, overseeing daily business needs and supporting all the members of our team. She works to ensure that we reach targets and provide the best possible patient care.
Zoe Wood
Deputy Manager
Zoe provides aid to our Practice Manager in administration areas, and oversees management needs for our admin, reception and secretarial departments. Zoe is also responsible for handling any research that the Practice is participating in.
Michelle Brown
Finance Manager
Michelle’s responsibilities include payroll, handling account, claims and doing stocktake. She also orders all stationary or supplies (clinical and non-clinical) and monitors prices.
Your initial contact with the Practice will be with our reception team. Also known as our Patient Care Navigators – they assist patients with all requirements, triage appointments, handle prescriptions, new patient registrations and direct queries to the best members of our team to see that their needs are met quickly and sufficiently. Dealing with face to face queries and hundreds of phone calls a day, our reception team do their best to act as liaison for our clinicians.
Our reception team consists of Gemma, Ash, Loren, Val, Kris, Mya, Joana and Tracy.
Our Safeguarding Team is committed to protecting the health, wellbeing, and human rights of children, young people, and adults at risk. The team ensures that safeguarding is embedded in every aspect of our care, creating a safe and supportive environment for all patients.
Key Responsibilities:
- Identifying and responding to signs of abuse, neglect, or exploitation.
- Supporting staff in raising and managing safeguarding concerns appropriately.
- Liaising with external agencies such as social services, the police, and safeguarding boards.
- Ensuring all staff receive up-to-date safeguarding training and guidance.
- Maintaining clear, confidential, and accurate records of safeguarding issues.
- Promoting a culture of openness, vigilance, and accountability.
Our Approach: The Safeguarding Team works closely with clinical and non-clinical staff to ensure that safeguarding is everyone’s responsibility. We are proactive in our approach, ensuring early intervention and support for those at risk. Our team is trained to handle sensitive situations with empathy, discretion, and professionalism.
Dr Katherine Duffield
Lead Safeguarding GP for Children and Young People
Dr Amanda Humphreys
Safeguarding GP for Adults
Dr Catherine Armstrong
Deputy Safeguarding GP
Nurse Abbie Willows
Safeguarding Nurse
Louise Clayton
Safeguarding Clerk
All referrals and queries in this area are dealt with by our secretaries - This includes hospital and community. Also, managing the clinics and any admin tasks that are involved with GPwSI (GP with Special Interests) clinics i.e Gynaecology, and insurance reports.
Our secretarial team consists of Katrina and Janet.