Your Feedback Matters
We are always looking for ways to improve our services, and your feedback plays a vital role in helping us do that. Whether you have had a positive experience or feel there is something we could do better, we would love to hear from you.
How to Give Feedback
You can share your thoughts with us in several ways:
- Online: Complete our Feedback Form to let us know what went well or what could be improved.
- In Person: Speak to a member of our team at reception.
- By Phone: Call the practice and ask to speak to the Practice Manager.
Complaints
If you are unhappy with any aspect of your care or service, please let us know. We take complaints seriously and aim to resolve issues quickly and fairly. You can submit your complaint using the feedback methods stated above.
For more information, please see our Complaints Policy.
Friends and Family Test
We also invite you to take part in the NHS Friends and Family Test, a quick and anonymous way to tell us whether you would recommend our practice to others. You can complete the test:
- Online: Take the Friends and Family Test
- In Practice: Fill out a short form at reception.
Your voice helps shape the care we provide. Thank you for helping us improve.
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Website: www.pohwer.net
Telephone: 0300 200 0084
Email: pohwer@pohwer.net
More information on POhWER can be found in the leaflet via the link below.