NHS App

Switching Profiles to Manage Care for Someone Else

If you are a parent, carer, or family member, you may be able to manage someone else's NHS services by switching to their profile. This is known as having a linked profile or proxy access. To set this up, both you and the person you’re supporting must be registered at the same GP surgery.

Once set up, you can switch profiles using the NHS App or by logging in through the NHS website.

How to Switch Profiles

Once your linked profile is active:

1. Log in to the NHS App or NHS website.
2. On the homepage, select Switch profiles.
3. Choose the name of the person you want to act for.

You’ll be clearly shown when you’re using a linked profile, and you can easily switch back to your own profile at any time.

Managing Access to Your Own Profile

Your GP surgery can also help you manage who has access to your profile. This includes:

• Granting or removing access for others
• Choosing which services they can use on your behalf

If you are a younger person, your GP can explain what access options are available and how your information is protected.

Messaging in the NHS App

The messaging features available in your NHS App may vary depending on your GP surgery or healthcare provider.

What You Can Do

You might be able to:

• View messages from NHS services using the NHS App Messaging feature
• Send messages directly to your GP surgery
• Request advice or follow up on things like test results (this is sometimes called an online consultation)
• Exchange messages with hospital specialists or other healthcare providers

Stay Updated with Notifications

Turn on notifications in the NHS App to be alerted when you receive a new message. Please note: notifications are only available through the app, not when using the NHS website in a browser.

Access Messaging Features

• Read messages from your NHS healthcare teams
• Contact your GP surgery with questions or updates
• Request medical advice or follow up on previous consultations
• Receive updates from hospital specialists or other care providers

Technical Support for the NHS App

If you are unable to use the NHS App on your mobile device, you can still access NHS services by logging in through the NHS website. This allows you to use the app’s features on a desktop, laptop, tablet, or mobile browser.

Having Trouble Logging In?

If you are experiencing login issues, visit the NHS login help centre for step-by-step guidance and troubleshooting tips.

If your issue is not covered in the help pages, you can contact the NHS App team for further assistance.

Device and Browser Compatibility

To ensure the NHS App works smoothly, check the following:

• Device compatibility – Make sure your phone or tablet meets the app’s requirements.
• Web browser compatibility – Use an up-to-date browser for the best experience.
• JavaScript – Ensure JavaScript is enabled on your computer.
• Biometric login – Learn how to use fingerprint, face, or iris recognition on Android devices.
• Accessibility – Explore features that support users with additional needs.
• Storage space – Check your device has enough space to run the app.

For more details, visit the NHS App technical information page.